? Order Cancellation Policy
At Oncostore, we strive to process and ship your orders as quickly as possible. However, if you need to cancel your order, please review our cancellation policy and instructions below to proceed.
? Cancellation Before Shipment
1. Cancellation Window:
– Orders can only be cancelled before they have been shipped. Once an order is shipped, it cannot be cancelled.
2. How to Cancel Your Order:
– To cancel an order, please contact us immediately. You can reach us through one of the following methods:
– Email: Send a cancellation request to [info@oncostore.com](mailto:info@oncostore.com) with your order number and reason for cancellation.
– WhatsApp: Message us on WhatsApp through the link available on our homepage with your order details.
– Contact Form: Fill out the form on our ‘Contact Us’ page with your order information and request cancellation.
3. Confirmation of Cancellation:
– Once we receive your cancellation request, we will confirm whether your order has been shipped. If it has not, we will process the cancellation and issue a confirmation via the same method you used to contact us.
? Refund After Cancellation
– If the cancellation is confirmed, your payment will be refunded in full to the original method of payment within 5-7 business days.
❓ Issues with Cancellation
– If you are unable to cancel your order using the above methods or if you face any issues, please contact our customer support directly through email or WhatsApp for immediate assistance.
? Need Help?
If you have any questions about our order cancellation policy or need help with the process, do not hesitate to contact us. Our customer support team is available to assist you with any inquiries or concerns you might have.
– Customer Support Contacts:
– Email: [info@oncostore.com](mailto:info@oncostore.com)
– WhatsApp: Access through our homepage link
We understand that plans can change, and we are here to help accommodate your needs. Thank you for choosing Oncostore, and we look forward to serving you in the future.