At Oncostore, we strive to provide exceptional service to our customers. To ensure transparency and a seamless shopping experience, we have outlined our Shipping and Return Policy below.
- Shipping Method: Oncostore utilizes the Postal Service of the respective source country for all shipments. We trust their reliable service to deliver your orders safely and promptly.
- Shipping Costs: Shipping costs will be calculated at checkout based on the order’s weight and destination. Customers are responsible for paying shipping fees.
- Delivery Time: While delivery times may vary depending on the destination, we endeavor to deliver your order as quickly as possible. Please note that delivery may take longer during peak periods or due to unforeseen circumstances.
- Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through the Postal Service’s website.
- Undelivered Orders: In the rare event that your order is not delivered, please contact our customer support team. We will investigate the issue and, if necessary, arrange a replacement for your order. Please note that you must report undelivered orders within 30 days of the shipment date.
- No Returns: Due to the nature of our products, Oncostore does not accept returns once an order has been delivered. This policy is in place to ensure the safety and quality of our products.
- No Refunds: As we do not accept returns, we are unable to provide refunds for delivered orders. Please review your order carefully before placing it to avoid any issues.
- Replacements for Undelivered Orders: If your order has not been delivered and you have reported it within the specified time frame (30 days from the shipment date), we will investigate the issue and arrange a replacement order if necessary.
By placing an order with Oncostore, you agree to our Shipping and Return Policy. We appreciate your understanding and cooperation, and we look forward to serving your pharmaceutical needs.