At Oncostore, your satisfaction is our priority. We understand the importance of timely delivery, and we stand by our commitment to ensure that all our products reach you on time. If for any reason your order has not been delivered within 45 days from the date of purchase, we guarantee a hassle-free full refund via PayPal, provided the delivery address is not within the countries mentioned in this link: https://oncostore.com/countries-we-serve-for-delivering-drugs-and-medicines/.
Our Refund Policy
1. Late Delivery:
- Eligibility: If your product has not been delivered within 45 days from the date of order, and the delivery address is not within the countries mentioned in the link above, you are eligible for a full refund.
- Initiating a Refund: To initiate a refund, please contact our customer service team via email with your order number and details of the product purchased.
- Process: Upon verifying that the product has not been delivered, we will issue a full refund to your PayPal account.
- Time Frame: Refunds are processed within 7-10 business days after your request is confirmed.
2. How to Request a Refund:
- Contact Us via Email: Send us an email at info@oncostore.com with your order details.
- Provide Details: Include your order number, the date of purchase, and any related correspondence with our delivery team.
- Confirmation: We will confirm the details and proceed with the necessary checks to verify non-delivery.
3. Refund Process:
- Method of Refund: All refunds will be processed back to your PayPal account, which is the original form of payment used at the time of purchase.
- Notification: You will receive an email notification once your refund has been processed.
- Time to Reflect in Your Account: The refunded amount should be visible in your PayPal account promptly, depending on PayPal’s processing time.
4. Additional Information:
- Exceptions: This refund policy strictly applies to cases of non-delivery and does not cover issues related to the quality or specifications of the received goods. Additionally, it does not apply if the delivery address is within the countries mentioned in the link above.
Need Help?
If you have any questions about our refund policy or need assistance with your order, please reach out to us through WhatsApp support available via our homepage, or by emailing us at info@oncostore.com. We are here to support you!
With Oncostore’s Easy Refunds, you can shop with confidence knowing that we have you covered in the rare event that your order does not arrive within 45 days.
